Privacy Policy

1. Information We Collect

Information You Provide

When you interact with CFS Recovery, you may provide us with:

• Account information: name, email address, and password when creating an account on our community platforms
• Payment information: billing details processed through our payment providers (we do not store credit card numbers directly)
• Health-related information: symptoms, health history, and recovery progress you voluntarily share through assessments, coaching calls, or community posts
• Communication data: messages sent through our community platforms, coaching sessions, or support channels
• Application information: details you provide when applying for coaching programs

Information Collected Automatically

When you visit our website or use our platforms, we may automatically collect:

• IP address and approximate location
• Browser type, device information, and operating system
• Pages viewed, time spent, and navigation patterns
• Referring website or source
• Cookies and similar tracking identifiers

2. How We Use Your Information

We use the information we collect to:

• Deliver and personalize our coaching recovery system and educational content
• Process payments and manage your subscriptions
• Communicate with you about your account, programs, and support requests
• Send you marketing communications (with your consent, and you can opt out anytime)
• Improve our website, programs, and user experience
• Conduct health outcome assessments (like the Nervous System Health Assessment) to personalize your recovery plan
• Comply with legal obligations

We will never sell your personal information to third parties.

3. Information Sharing

We may share your information only in these situations:

• Service providers: with third-party platforms that help us deliver our services (see Section 4)
• Coaching team: relevant health and progress information with your assigned coaches to provide personalized support
• Legal requirements: if required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets (you would be notified)
• With your consent: for testimonials, case studies, or recovery stories you've agreed to share publicly

4. Third-Party Services

We use the following categories of third-party services to operate our business. Each service has its own privacy policy governing how it handles your data:

• Payment processing: Stripe and PayPal process your payments securely. We do not store your full credit card details.
• CRM and communications: We use customer relationship management tools to manage communications, scheduling, and email sequences.
• Community platforms: Our online community and discussion forums are hosted on third-party platforms with their own privacy terms.
• Analytics: We use website analytics tools to understand how visitors use our site and improve the experience.
• Advertising: We use advertising platforms (including Meta/Facebook) to reach people who may benefit from our services. These platforms may use cookies and tracking pixels.
• Video hosting: Educational content and coaching replays are hosted on third-party video platforms.

5. Cookies and Tracking

Our website uses cookies and similar technologies for:

• Essential cookies: required for the website to function (login sessions, form submissions)
• Analytics cookies: help us understand how visitors use our site so we can improve it
• Marketing cookies: used to deliver relevant ads and measure campaign effectiveness (including Meta Pixel)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We take reasonable measures to protect your personal information, including:

• SSL/TLS encryption for data transmitted to and from our website
• Secure access controls for internal systems and coaching tools
• Regular review of data handling practices

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. When you cancel your subscription or request deletion:

• Account data is typically deleted within 90 days of request
• Payment records are retained as required for tax and legal compliance
• Anonymized or aggregated data may be retained indefinitely for research and improvement purposes

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request that we update or correct inaccurate data
• Deletion: request that we delete your personal data
• Opt-out: unsubscribe from marketing emails at any time using the link in any email
• Data portability: request your data in a portable format (where applicable)

To exercise any of these rights, contact us at support@cfsrecovery.co.

California Residents (CCPA)

If you're a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we've collected and the right to opt out of the sale of personal information. We do not sell personal information.

EU/EEA Residents (GDPR)

If you're located in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to access, rectify, erase, and port your data, and the right to object to processing. Our legal basis for processing your data is typically consent or legitimate interest in providing our services.

9. Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from children under 13. While we've worked with minors through our coaching programs, enrollment for minors is managed by a parent or guardian who provides consent and manages the account. If you believe a child under 13 has provided us with personal information without parental consent, please contact us and we'll promptly remove it.

10. International Transfers

CFS Recovery is based in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to this transfer. We take steps to ensure your data is treated securely regardless of where it's processed.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website. Your continued use of our services after the update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at:

CFS Recovery LLC
Email: support@cfsrecovery.co